TESTIMONIALS
We strive to provide our clients with Exceptional and Quality Service 100% of the time!
We invite all of our clients to leave feedback regarding our services,
and would love to hear from you.
Your feedback and testimonials are greatly appreciated and contribute to ensuring that we maintain our high standards.
See What Others Have to Say About Us :
Feedback from: Our Customers
Highlighting Our Commitment to Customer Service
Thank you for all your time and help with refinancing.
It has been a seamless process and you offer such a professional service with detailed emails and phone conversations.
Really appreciate your support.
Glorianne
FRASER RISE
So thankful to be recommended to Frank and his team at Zebra Financial. From the first conversation, everything in between to the final execution of the loan Frank was exceptional.
Extremely giving of his time and knowledge. Frank went over and above making sure everybody else in this chain of borrowing was also doing their job to the highest standard.
I would have no hesitation in recommending Frank to anyone and I will be definitely using Frank in any future dealings.
Leesa
Maribyrnong
I'm definitely going to be coming to Zebra Financial for all of my future Home Loan needs. The team were quick, prompt and also very knowledgeable. I was always updated on the status of my loan, and was always able to get into contact with someone! Thanks Zebra Financial!
George
Caroline Springs
Before speaking to Frank, I had absolutely no knowledge of the steps involved to Purchase my First Home and the process of getting a Home Loan with the Banks
With Frank's help, I was taught the process on how to purchase my first home and was explained everything that there was needed to know to help me choose a right lender and product for my home loan.
I thank Frank for his patience in not only walking me through the steps but educating me along the way !
Will defiantly recommend friends and family to use his services.
Jane
Taylors Hill
I've have used a few Mortgage Brokers over the years, and to date have not yet met one that was so organised and efficient as Frank.
Every step of the way, we knew exactly where we were in the loan application process and was constantly updated. Frank was easy to communicate with, and appreciate the extra steps Frank took to ensure that our loan application went smoothly based on the short settlement timeframe that we had.
William
Point Cook
Compliments and Concerns:
At Zebra Financial, we dedicate ourselves to continuously maintaining our relationships with our customers, which is why we welcome any feedback that our clients may have.
Such feedback gives us the opportunity to continue to improve our services, and ensure that you remain satisfied with our services.
Compliments:
Our representatives always welcome any positive feedback that you may have. Please feel free to submit positive feedback, so that we can ensure that our representatives are recognised for their exceptional services.
Concerns and Resolution:
To date, we have not had concerns regarding Our Service as we ensure we provide our clients with the Highest Level of Service Possible,
However, should you have any concerns whatsoever, We Encourage Our Customers to Bring it to our attention immediately so we can address and if need be rectify straight away.
The purpose of our existence is to ensure your 100% Satisfaction.
Further Action:
In Order to Operate in Australia as a Licensed Mortgage Broker Firm.
All Zebra Financial Mortgage Brokers are a Member of a External Dispute Resolution System referred to as the Credit and Investments Ombudsman (CIO).
The Credit and Investments Ombudsman Service is a Service that provides assistance and guidance to the general public in the event of an unresolved concern.
Their contact details are as follows:
1800 138 422 (local call costs may apply)
Credit and Investments Ombudsman
PO Box A252
Sydney South NSW 1235
www.cio.org.au